Business Support Administrator – Brighton Boiler Man Ltd.

Location: Brighton & Hove (Remote role. Preference will be given to candidates based in or near Brighton & Hove due to the operational nature of the role)

Hours: Preferred hours 15 – 20 hours per week, Monday to Friday (some flexibility available; to be discussed)

Pay: £13–£14 per hour (depending on experience)

Employment Type: Freelance or employed arrangements can be discussed

About Us

Brighton Boiler Man Ltd. is a well-established heating and plumbing business with a strong local reputation. As we continue to grow, we are looking for a Business Support Administrator to help support our day-to-day operations and keep the business running smoothly behind the scenes.

The Role

This is a varied role within the heart of the business. You will play a key part in ensuring operations run efficiently, customers are well looked after, and communication across the team is clear and organised.

This role requires someone confident working across multiple areas of the business and comfortable managing a busy and varied workload.

Key Responsibilities

• Handling customer calls and enquiries
• Managing, scheduling, and rearranging appointments and jobs
• Following up on outstanding quotes
• Signing off completed jobs after payment
• Sending monthly holidays/days off to accountants
• Managing messages across multiple platforms
• Supporting light social media content creation and posting
• Researching and sourcing cost-effective parts online
• Supporting planning and scheduling of jobs (local knowledge beneficial)
• Following and improving internal processes
• Creating and updating operating procedures
• Light bookkeeping experience a plus

What We Are Looking For

• Friendly, professional, and customer-focussed
• Minimum 2 years' admin experience, preferably within a small, customer-focussed business
• Highly organised with strong attention to detail
• Strong Microsoft Office (Word & Excel) skills
• Comfortable using software/CRM systems (training can be provided)
• Able to work independently and take ownership of tasks
• Able to multitask and manage a busy workload
• Proactive, reliable, and able to work independently
• Strong problem-solving mindset with a focus on improving processes

What We Offer

• Flexible working arrangements
• Opportunity to grow with an established local business
• Supportive and friendly working environment
• Varied and interesting role with real responsibility

How to Apply

Send a message or email your CV to: info@brightonboilerman.co.uk

Deadline for Applications: 31 May 2026 (We may close applications early if the right candidate is found sooner)